Considerations When Choosing A Legal Answering Service
If you are an established legal practice or you are new and trying to build a name for your firm, flawless communication with potential clients isn't something you can joke with. If a client calls you and you cannot pick, their immediate response is to look for a different lawyer. That quickly translates into lost business and the client might not consider calling back again. Within the legal landscape, attorneys who embrace technology are having an easy time establishing themselves as a brand compared to those who don't. If you want to endear yourself to clients, you need to partner with a reputable legal answering service. Check out Alert Communications to get started.
Many answering services cater for attorneys. You are likely to have a hard time trying to figure out the best service to hire. Even though you cannot afford to ignore these services, your firm is likely to suffer if you choose an incompetent outfit. The good thing to note is that not every legal answering service is a good fit for your practice. The best way forward is to size up some services until you find one whose policies mesh well with your needs.
Answering services that cater for attorney needs need to have staff who have special qualifications. Even though they don't have to understand depositions in-depth, the need to be familiar with basic legal jargon and processes. When a client call, they need to feel confident that they are talking to a dedicated lawyer's receptionist. Before you engage the legal answering service, make sure that the staff knows a bit about your industry or practice specialty. Some stubborn clients want answers, and you need receptionists who are fluent in legal speak.
As a lawyer, the answering service for lawyers you hire should provide a straightforward billing format. You don't have to opt for the low-cost provider since they can deliver sub standard services. By providing an easy to interpret pricing structure, you will have a clear picture of what you are paying for. You will have peace of mind if they detail how they bill you for services such as set up, after hours and holiday reception or contract cancellation. Remember, you need to know what you are getting into before you sign the contract.
Your practice is bound to grow if you have a lawyer answering service that is available on a moment's notice. You need to know that they have proper backup and redundancy plans. Having a service that experiences down times all the time or one that has inadequate staff to receive urgent client call could hurt your legal prospects.
Visit http://en.wikipedia.org/wiki/Legal_secretary to read more about this.