Aspects to Consider When Choosing a Legal Answering Service
Missing calls from prospective and existing clients can be detrimental to your business. If you do not have enough staff to attend to constantly ringing phones, you can always hire a lawyer answering service. Since only a professional answering service can deliver, it is important to take your time when choosing a provider. Highlighted below are a few of the important things to consider before choosing anyone.
Training and experience remain among the basic factors to consider. Your potential and existing clients would expect an acceptable level of support. This means that you need providers with quality training in this industry. Most importantly, they should have been offering such lawyer receptionist services for an acceptable number of years. While there is nothing wrong with giving a new firm a chance, chances are that such a firm would let you down. Experience in your industry is important because familiarity with the language used in the legal industry is important.
Inquire concerning availability before making a decision. Understand that most callers, especially prospective clients call because they need immediate help. If their calls go unanswered, they would obviously look elsewhere for legal help. To be on the safe side, it is important to choose a service that offers support round the clock. It is important to inquire whether the professionals work over the weekend and during holidays.
You ought to factor in their service features. It could be that the provider is available for you. However, if their package features are not friendly, working with them would be a bad decision. Some of the things to ask about include voicemail, call screenings, appointment setting, and web access to both calls and messages. If possible, choose a provider that has a call recording system. Call recording makes it easier to refer to calls if necessary.
It is important not to sign any agreement without inquiring about service charges. A reliable provider should be willing to disclose their fees from the onset. It is also important to inquire if you would be paying extra for holiday and after hours service.
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